Courtyard by Marriott Shreveport Airport

I’ve been staying here every time I come to Shreveport which is monthly due to my job. The African American lady at the front desk who always has the pretty hair always makes my stay great. She is professional as well as hospitable. Provides great service and always listens to my concerns. As long as she’s here I will always come. Her friendliness keeps me coming back! The hotel itself is okay, and the cleaning staff always seems to do their job as well, but her service is the main reason I choose to return.

Let start with the best part of my stay, the receptionist from Mississippi, I think her name was Katrina. Outstanding personality and great customer service skills! She did a great job of making me smile when my room wasn’t ready and at the same covering for the housekeeping staff. I’ll return to this location based solely on my experience with her. Other than that the hotel was clean, the price was right for a Saturday stay, and the location is okay. We didn’t experience breakfast because we left early, but did take recommendations from Katrina and experienced one of the local restaurant. BTW she makes great recommendations for “foodies” like me.

The staff was super nice and was able to get me into a different room. Having said that I think this place probably needs to be gutted and brought up to Courtyard standards because this place is bad. The stains on the carpets, the seats the smell of mold just did not make for a pleasant experience. I travel every week for work and this is the first time I have stayed at a hotel where I am just wanting to rush home and take three showers. If the staff was not so nice I would’ve struggled to give this place a single star, but they redeemed this place a little.

This was the worst interaction I’ve ever had in over 1000 Marriott nights with the front desk. *But also, as you can see below in the response, management doesn't seem to think they have any problem, so nothing will likely get done to fix the attitudes around here. And that's all independent of the awful appearance of the entire hotel as evidence by the low overall google rating and the numerous other reviews. Rooms smell like smoke, furniture and carpet is run down, and some rooms didn't even have pillows. This place is an utter mess. There was nobody there upon check-in, and once somebody finally arrived at the front desk, after missing multiple phone calls and guests, she walked to the welcome desk opposite of where the line had gathered and made people walk over to her. She gave multiple guests attitude, did not acknowledge any guest status, did not describe the property or say anything whatsoever other than handing people their keys. There are plenty of Marriott hotels in the world. I’ll make sure my company does not use this one from now on.